COVID-19 Preparedness at Park Serviced Apartments
4 Step Implementation Plan
1. Contactless Check-Ins and Check-Outs
Leveraging all possible measures and precautions such as disinfecting luggage at the time of check-in & digital payments at the time of check-outs to minimize the COVID risk.
2. Deep Cleaning
Regular deep cleaning of the property using COVID disinfectants with special focus on the frequently touched surfaces.
3. In-room Essentials and Services
Masks, Sanitizers and other essentials to be made available inside every room for the guests.
4. Sanitised Pick-Up & Drop Service
Frequent Deep Cleaning and disinfection of the car using specialised disinfectants as well as trained drivers to ensure a COVID free travel experience for the guests.
“At Park Residency, we understand the changing needs of today and of times to come. The safety, health & well-being of our guests is our utmost priority and we pledge to ensure the same and provide our guests with a COVID-Free experience.”
Sunil Bawa
CEO
Procedure for Contactless Check-Ins and Check-Outs
Procedure | Frequency |
Following all MoHFW(Ministry of Health & Family Welfare) and WHO SOPs | Always |
Sanitizing mats to be placed at the entrance to decontaminate the footwear | Always |
Hand sanitizers to be kept at the reception for guests to use. Guests to sanitize hands before and after filling relevant forms including A&D register | Always |
All staff and guests to be allowed entry only if using face cover/masks. The face cover/masks to be worn at all times inside the hotel | Always |
In case of multiple check-ins/check outs; Physical distancing of at least 6 feet to be followed as far as feasible | Always |
Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions | Always |
Luggage to be disinfected before sending it to the rooms, following guests’ approval | Every Check in |
Guests who are at higher risk i.e. those who are older, pregnant or those who have underlying medical conditions to be advised to take extra precautions | Always |
Front Desk to be cleaned and disinfected using R1 Super after every two hours. All counters to also be disinfected after every guest use. Movable Safety Counters at the Front Desk to minimize the risk | Every two hours |
Desk telephone to be cleaned and sanitized using R1 Super after every use | Every two hours |
Laptop screen / keyboard / mouse / printer to be sanitized with Virex II 256 (4 ml in 1 ltr of water) | Every two hours |
Front desk staff to greet guests with folded hands(Namaste) while maintaining Social Distancing | Always |
Only asymptomatic staff and guests shall be allowed | Always |
Details of the guest (travel history, medical condition etc.) along with ID and self-declaration form to be provided by the guest at the reception | Always |
Contactless processes like QR code, online forms, digital payments like e-wallet etc. for both check-in and check-out | Always |
Procedure for Deep Cleaning by Housekeeping
Procedure | Frequency |
Following all MoHFW(Ministry of Health & Family Welfare) and WHO SOPs | Always |
External areas to be sprayed twice a day with Virex II 256 (10ml in 1 ltr of water) | Twice a day |
Main gate to be cleaned using R1 Super. Touch points of the gate to be cleaned using R1 Super | Twice in each shift |
Light fittings and niches at reachable level to be cleaned using R1 Super | Once a day |
Team members to sanitise their hands after cleaning any surface | Always |
Counter tops & Telephones to be disinfected using R1 Super. Oxivir concentrate to be used for sanitizing the countertop | Once a day |
Floor to be frequently dry mopped and damp mopped with R1 Super. Oxivir concentrate to be used for mopping | Twice in each shift |
All common touch points like door handles, doorknobs, chair arms, tabletops to be cleaned using Oxivir concentrate | Twice in each shift |
All furniture, window ledges & chain cord of the window blinds to be cleaned using R1 Super | Twice in each shift |
No furniture set up to be changed. Guests to be reminded of the safe distancing norms through signage | Always |
Proper disposal of face covers / masks / gloves left over by guests and/or staff should be ensured | Always |
Team member to wear complete and fresh uniform including gloves, masks, shoe covers and aprons | Always |
All sanitized and cleaned rooms are sealed with a Beyond Clean Healthy Clean safety seal to ensure every room is not accessed post cleaning & disinfection | Always |
For air-conditioning, the guidelines of CPWD to be followed; Temperature setting of all air conditioning devices should be in the range of 24-30 degrees | Always |
Procedure for In-room essentials and service
Procedure | Frequency |
Following all MoHFW(Ministry of Health & Family Welfare) and WHO SOPs | Always |
Sanitizing mats to be placed at the entrance to decontaminate the footwear | Always |
Hand sanitizers to be kept at the reception for guests to use. Guests to sanitize hands before and after filling relevant forms including A&D register | Always |
All staff and guests to be allowed entry only if using face cover/masks. The face cover/masks to be worn at all times inside the hotel | Always |
In case of multiple check-ins/check outs; Physical distancing of at least 6 feet to be followed as far as feasible | Always |
Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions | Always |
Luggage to be disinfected before sending it to the rooms, following guests’ approval | Every Check in |
Guests who are at higher risk i.e. those who are older, pregnant or those who have underlying medical conditions to be advised to take extra precautions | Always |
Front Desk to be cleaned and disinfected using R1 Super after every two hours. All counters to also be disinfected after every guest use. Movable Safety Counters at the Front Desk to minimize the risk | Every two hours |
Desk telephone to be cleaned and sanitized using R1 Super after every use | Every two hours |
Laptop screen / keyboard / mouse / printer to be sanitized with Virex II 256 (4 ml in 1 ltr of water) | Every two hours |
Front desk staff to greet guests with folded hands(Namaste) while maintaining Social Distancing | Always |
Only asymptomatic staff and guests shall be allowed | Always |
Details of the guest (travel history, medical condition etc.) along with ID and self-declaration form to be provided by the guest at the reception | Always |
Contactless processes like QR code, online forms, digital payments like e-wallet etc. for both check-in and check-out | Always |
Procedure for Sanitised Pick-Up & Drop Service
Procedure | Frequency |
Chauffeur to always wear a face mask and disposable gloves. Gloves to be changed after every trip | Always |
Sanitizing the cabin thoroughly including the dashboard, door pads and the seats, upholstery (headrests, seatback pockets, backrests and armrests) at regular intervals using alcohol-based solutions | Every pick-up and drop |
Disinfection of frequently touched surfaces including the exterior and interior door handles, steering wheel, gear shifter, hand brake, sun visors, grab handles, seat adjustment levers, seatbelt buckles, dashboard, touchscreens and all the buttons and knobs throughout the cabin | Every pick-up and drop |
Service the air-conditioning system of the cars every month | Every Month |
Car divided into 2 separate compartments with a plastic sheet to keep the guests’ safe | Always |
Practice social distancing – Driver trained to maintain social distancing – for example, at fuel stations, chauffeur instructed to maintain a safe distance from pump attendants and even try paying using digital wallets | Always |
The car would be sanitized before proceeding to the airport / railway station for guest arrival or departure | Every pick-up and drop |
The car would be equipped with sanitizer/disinfectant wipes and disposable face masks. These to be offered to the guest before seating | Every pick-up and drop |
The chauffeur to greet guests with folded hands(namaste) while greeting the guests | Always |
The chauffeur must maintain a safe distance from the guest | Always |
Aarogya Setu app to be mandatorily installed in the guests’ phone | Always |
Only 2 guests to be allowed inside the elevator at a time following all mandatory social distancing etiquettes | Always |
Posters/standees on preventive measures about COVID-19 to be displayed prominently | Always |
